FAQ

Payments

What payment methods are there?

You can pay via Reference ATM and Credit Card. Will soon be added other forms of payment.

When is the payment made or when am I taxed?

Payment is made at the time of purchase. The rates applied are in accordance with the Terms and Conditions.

Delivery

What happens when a producer fails to achieve the agreed date of delivery ?

The producer must in the first instance contact the buyer and give the reasons for failing to achieve the stipulated date of delivery and validate that the buyer intends to keep buying.

Producer

What criteria are needed to become a producer and be able to sell?

To be a producer and be able to sell in ProdFarmer, just make the registration on the platform and receive e-mail confirmation.

Which is the selection criterion for producers?

Any producer can register on ProdFarmer. Selection of producers is made naturally by your use of the application. There is a rating system based on a set of factors, which in itself will lead to an increase or decrease of the reliability of each producer to the users.

Ad

What is the return policy?

The return will occur whenever the parameters that originated the deal are unchecked and in accordance with the Terms and Conditions of ProdFarmer.

How to make an announcement?

Create an ad in ProdFarmer is extremely simple. Sign the product you have to sell, when and what value you want the same.

Can I remove or extend my ad?

You may at any time remove your ad. You may at any time change the end date of the announcement, extending its duration.

How do you calculate shipping costs?

Transport costs are calculated based on the distance between the producer and the buyer, as well as packing volumes.

What kind of content is prohibited in ProdFarmer?

The contents prohibited in ProdFarmer are described in the Terms and Conditions.

My ad can be removed?

Your advertisement can be removed only if it violates the Terms and Conditions of ProdFarmer.

Can I edit my ad?

Your ad can be edited at any time, except when a transaction occurs.

Order

What happens if I am not at home when the package arrives?

The delivery of products is done by partners in the transport area. Whenever an order is not delivered, the carrier will leave a notification. You should in this case come into contact with the support line scheduling redelivery.

Can I cancel an order?

An order can be canceled with a minimum of 24 hours from the date of shipment. Whenever there is a cancellation, return and processing costs may be charged.

What forms of transport exist?

The shipping orders can be made ​​by the producer himself or carrier.

ProdFarmer

Is there any cost?

There is a cost associated with maintenance and platform management, as described in the Terms and Conditions.

Is it necessary to have an account?

To buy or sell the ProdFarmer is necessary to make a record and thus create your account . The ProdFarmer consultation is open to any user.

ProdFarmer account

How do I cancel my account?

To cancel your account, simply make the request in your personal area . You may be contacted by our quality department to obtain the reasons for cancellation.

How to recover the password of my account?

If you have forgotten your password, just in ProdFarmer homepage enter your email address and select the "forgot my password" option. You will receive in your e- mail address valid a link to create a new password.

Can I change my account details?

Data from your account can be changed on your Profile page.